Access to the internet has become increasingly vital in today's interconnected world. However, according to recent statistics, a significant number of families around the world still lack internet connectivity. Approximately 43% of adults with lower incomes lack home broadband services, while 41% do not own a desktop or laptop computer. Fortunately, Frontier has introduced affordable solutions without compromising quality, empowering underserved communities to stay connected, access education, and explore online opportunities.
These discount programs are tailored specifically to cater to the needs of individuals and families who may struggle with the cost of traditional internet services, demonstrating Frontier's commitment to creating a more comprehensive digital landscape.
Discount Programs you get with Frontier
Frontier understands that low-income households are faced with unique challenges in accessing essential internet services. Through targeted discount programs, they aim to ease financial stress while delivering reliable, seamless internet experience. By choosing Frontier's discount programs, you're not just saving money on your internet bill, but also investing in a service that understands and respects your unique needs.
Affordable Connectivity Program (ACP)
The Affordable Connectivity Program (ACP) is a government program that provides eligible households with a monthly subsidy of up to $30 (or up to $75 for tribal lands) towards the cost of your Frontier internet service. This credit can be used to offset the cost of any Frontier internet plan, including DSL, fiber, and cable internet.
ACP funding will continue as long as it is federally approved and Frontier will notify members if the program ends.
To be eligible for the ACP, your household must meet one of the following criteria:
- Have an income below 200% of the Federal Poverty Guidelines.
- Receive certain government assistance programs, such as Medicaid, SNAP (food stamps), TANF (Temporary Assistance for Needy Families), SSI (Supplemental Security Income) or Free or reduced-price school lunch program
- Live on tribal lands
- Your address must be within the Frontier Communications service area.
How to Apply for ACP
To apply for the Affordable Connectivity Program (ACP), here’s an easy, automated process to check if you qualify.
- By clicking the provided link above, you will be redirected to Facebook Messenger, where you can start the enrollment process using your Facebook credentials.
- In case you don't have a Facebook account, you can set one up at facebook.com.
- If you're already eligible for ACP but prefer not to create a Facebook account, call 844-342-7501 to speak to a representative who can help you apply for the discount program.
- For additional information about ACP without creating a Facebook account, feel free to visit affordableconnectivity.gov.
- Once you have submitted your application, Frontier will review it and notify you of your approval status within a few days. You will also be notified if the application was unsuccessful.
How Often Should I Verify Eligibility?
To participate in the Frontier Essentials Internet Program, you must first qualify for the ACP.
- You must be approved by the FCC National Verifier before you can sign up for the Frontier Essentials Internet offer.
- Frontier must receive confirmation that you have enrolled in the ACP before they can activate your service.
- You must renew your eligibility for the ACP each year in order to continue receiving the discounted service.
Lost ACP Discount on Bill?
To maintain your ACP discount, it is crucial to use your internet service at least once every 30 days. If you receive a $0 bill due to non-usage, you will be sent up to three SMS/email messages to confirm your usage. You must acknowledge your internet usage within 15 days of the initial notification. Failure to do so will result in the removal of the discount in the following month, requiring you to pay the full cost of the internet service.
To reinstate the credit, you will need to restart the process from the beginning. Consistent usage is essential to preserve your ACP discount and continue enjoying reduced internet costs.
Frontier's Top Plans with ACP Credit Applied
The Affordable Connectivity Program (ACP) offers significant savings on Frontier Internet for eligible households and it waives off activation or installation fees. This makes it much more affordable for customers on tight budgets to get on the internet.
If your household meets the qualifications for the ACP, you can get:
- Frontier Essentials Internet for $0
- Fiber 100 for $0
- Fiber 500 for $19.99
- Fiber 1 Gig for $39.99
- Fiber 2 Gig for $69.99
- Fiber 5 Gig for $124.99
Lifeline Program
The Lifeline Program is a government assistance program that provides a discount on the cost of monthly internet access service. It's important to note that the discount is limited to one per household and only eligible customers can apply. This ensures that the assistance reaches households that need it the most, enhancing their digital inclusion and accessibility.
To qualify for the Lifeline program, you must meet the following criteria:
- Have an annual income at or below 135% of the Federal Poverty Guidelines
- Be a resident of the United States
- Receiving assistance from Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), or Tribal TANF
- You must not be enrolled in another Lifeline program
How to Apply for the Lifeline Discount Program
If you're interested in applying for the Frontier Lifeline Programs to access discounted phone services, the application process involves a few easy steps.
- Contact Frontier at 1.800.794.4741 if your household is eligible for Lifeline discounts. Their team will guide you through the discount program and explain the eligibility criteria.
- Once your eligibility is confirmed, the Frontier representative will inform the Lifeline Administrator to send you an application form. The Lifeline Administrator will mail you an application form in a PINK envelope with a Personal Identification Number (PIN).
- You can apply online at https://nv.fcc.gov/lifeline, using your PIN or complete, sign and mail the form and any required proof to the Lifeline Administrator.
- You must complete and return the form and any required documentation by the response date indicated on the form. If you do not, you will not be eligible for Lifeline discounts and will continue to pay the regular rates.
Maintaining Your Lifeline Discount
- Check your mail for a renewal form. The Lifeline Administrator will mail you a renewal form in a PINK envelope with a Personal Identification Number (PIN).
- You can renew online at www.californialifeline.com, using your PIN. Or, if you prefer to renew by mail, you can complete the form and mail it to the Lifeline Administrator.
- The response date is indicated on the renewal form. If you do not renew before the response date, you will lose your Lifeline discounts, be removed from the program and be charged the regular rates.
- Call the Lifeline Administrator at 1.877.858.7463 or 1.888.858.7889 (TTY) between 7am and 7pm, Monday to Friday, if you have any inquiries about your renewal.
What are the Lifeline Program De-enrollment Rules?
Here is a list of reasons why you may lose your Lifeline discounts:
- Your household no longer qualifies.
- You are already receiving discounts.
- You fail to use the Lifeline discount phone service for 60 consecutive days.
- You violate the Lifeline Program's rules.
- You do not renew your discounts on an annual basis.
The Bottom Line
Frontier stands as a beacon of connectivity in the landscape of internet service providers. By offering discount programs and applying ACP credits, Frontier ensures that it caters to the varied circumstances and needs of low-income households, thereby making the internet accessible to all, not just a privilege for the few.
If you’re qualified, Frontier is an unmatched choice for seeking affordable, reliable, and high-speed internet access. They are more than just an internet service - a lifeline to connect with others around the world, access information instantly, and pursue their educational, professional, and personal goals without limitations.
Found that you don’t qualify for ACP or Lifeline? Rest assured there are other cost-effective plans available that can keep you connected. You can check Broadband Search to find other low-cost internet service providers in your area.
FAQ
Can I apply for the Frontier discount programs if I am already a Frontier customer?
Yes, existing Frontier customers who meet the eligibility regulations can apply for the Frontier discount programs. This is specifically designed to offer budget-friendly internet services to low-income households, whether they are already Frontier customers or not. If you meet the requirements, you can apply for the discount program and enjoy its benefits.
Can I use my own modem or router with the Frontier discount program?
When you first activate your service, you need to use the Frontier router or modem provided. After activation, you have the option to replace the Frontier router with your own, but it's important to note that Frontier only supports their supplied routers. If you choose to use your own equipment, you won't have access to certain customer benefits.
Your Frontier router is specially designed for your services and is the only equipment that can be authenticated on the Frontier network. Using a non-Frontier router may not be compatible with your services.
Frontier offers technical support exclusively for Frontier equipment. If you decide to use your own equipment, Frontier may not be able to manage all of your services and the availability of remote troubleshooting and support will be limited.
How to return your Frontier equipment?
When cancelling your Frontier service, the company will inform you about the equipment you need to return. Remember to return the items within 30 days of service termination to avoid extra charges. The process is simple:
- Frontier will provide you with a prepaid mailing box and return address sticker. They use UPS Ground for return shipments.
- Once you receive the boxes, pack up your equipment and send it back in the provided box.
- You have the option to drop off your equipment at a UPS location or request a package pickup at home in some areas.
What happens if my income or financial situation changes while I am enrolled in the Frontier discount program?
If your income or financial situation changes while you are enrolled in the Frontier discount program, it is important to inform Frontier promptly. They will provide assistance in understanding how these changes might affect your eligibility and help you make any necessary adjustments to your plan. By keeping Frontier informed, you can ensure that you continue to receive the necessary support to stay connected at a reduced rate.
