People rely a lot on the internet in their day-to-day lives. If something goes wrong with our internet connections, it can affect our work, our social lives, and even our homes if we have smart devices set up. Having an internet service provider with an easy-to-reach customer service department can make all the difference when it comes to getting our internet back up and running as soon as possible so that we can continue to live our lives and do our jobs as we normally would.
Sparklight internet is one of the foremost ISPs in North America, and the company’s value for customer service is one of the things that has helped them to achieve this status.
Sparklight Internet's Commitment to the Customer
Sparklight is very committed to its customers. The brand puts a big focus on customer experience in terms of the usability of its site, the experience with customer service, and more. Similarly, it has built its plans around making customers’ lives easier - and you can see that with the high speeds you can get with all of its offers.
Sparklight also prides itself on reliability, making sure that its customers always have a strong connection to the internet, which is a very important attribute for your ISP to have. Plus, it provides its services to more than one million residential and business customers across 24 states in the U.S., which makes it very likely that you’ll be able to find them in your area.
Sparklight Customer Service
If you find yourself in a situation where you need to reach out to Sparklight’s customer service team, there are a number of ways that you can do it and a few things that you’ll need in order to talk to a customer service representative and get the results you’re hoping for.
Sparklight Customer Service Hours
The great thing about Sparklight’s customer service hours is that they’re available 24 hours a day, 7 days a week. This means that no matter when you have an issue, they’ll be able to help you sort it out as quickly as possible. Just keep in mind that when you contact them, you’ll need your account number or the phone number associated with your account. This will allow you to speak to a customer service representative and start dealing with the issue.
Sparklight’s Phone Numbers
Sparklight has a few phone numbers you can call, depending on what you need to contact them for. You can take a look at those below:
- Sparklight’s CUSTOMER SUPPORT number is 1-877-687-1332. If you need to call this number, you’ll be able to reach a live customer service representative from 6 am to 6 pm, on Monday to Friday, and from 8 am to 4:30 pm, on Saturday. The line is, however, closed on Sunday.
- For BILLING SUPPORT, you need to call 1-877-692-2253. With this number, you’ll also be limited to certain times at which you can reach the team. These times are from 8 am to 5 pm, Monday to Friday. The line is closed on both Saturday and Sunday.
- For TECH SUPPORT, you need to dial 1-877-692-2253. Since tech issues are probably one of the most important to sort out in order to get your connection up and running as soon as possible, Sparklight’s tech support members are available 24 hours a day, 7 days a week, to provide you with assistance whenever you need it most.
Sparklight’s Social Media Network
Social media has made life a lot more convenient for customers when it comes to reaching brands - and Sparklight has recognized that by making it possible to contact them on a variety of social media platforms. Here’s a list of all of the platforms that you can find them on:
There are so many brands on Facebook already, so we’re sure it is no surprise that Sparklight has a Facebook page. If you’d like to contact them through Facebook, here’s a link to their page: https://www.facebook.com/SparklightCares/
If you’re more of a Twitter user, you can also reach Sparklight support via their Twitter page: https://twitter.com/sparklightcares
Not a Facebook or Twitter person? Well, Sparklight also has an Instagram profile where you can see their photos and try to slide into their DMs: https://www.instagram.com/sparklightcares/
YouTube
While it’s not really a way to contact them, if you’re interested in learning more about Sparklight internet, how to set up a connection, and more, they also have a YouTube channel where you can watch all of their videos: https://www.youtube.com/c/SparklightCares
Lastly, Sparklight also has a LinkedIn, where you can contact a live customer service representative: https://www.linkedin.com/company/cable-one/
Sparklight’s Live Chat Support
If you’re already on the Sparklight website, contacting a support agent is extremely easy. All you have to do is visit the “Contact Us” or “Support” pages and press the “Chat” button on the bottom right-hand side of your screen. This will start a chat with a virtual assistant; if the virtual assistant can’t help you, the conversation will be escalated to the support team.
Sparklight Online Customer Service
If you’ve logged in to your online account, you can also contact Sparklight support by clicking on “Support” in the top bar and then selecting “Tickets”. You’ll then be able to write a message describing your technical problems. If you want to log in, go to https://customer.sparklight.com/securelogin/login.aspx
Canceling your Sparklight Service
If you want to cancel your Sparklight service, you can either return your equipment or have the equipment picked up, or you may cancel the service without returning the equipment.
Return Equipment yourself
If you’ll be returning the equipment yourself, you’ll need to visit your local Sparklight office. At this point, your service will be scheduled to be canceled. If you’d like to find your nearest Sparklight office, you can visit https://www.sparklight.com/locations and select your location. You can always contact Sparklight directly if you're unsure where it is.
Have Equipment Picked up
If you don’t want to (or can’t) return the equipment yourself, a technician can usually pick up the equipment at your house. This might save you time and make things easier for you, but it will cost you a $45 convenience fee.
Cancel Without Equipment Returns
If you plan on canceling without returning your equipment, you will need to call Sparklight at 1-877-692-2253 to cancel the service. Make sure you have your account number with you so you can go through the necessary steps for cancellation.
Review of Sparklight Customer Service
The main upsides to Sparklight’s customer service are that it has good online technical support ticket filing, online help articles, and videos to make your life easier before you even have to contact support, easy signup, and cancellation, and you can contact them 24/7.
As for its customer service limitations, it doesn’t have a Spanish customer service option - which might limit some of its customers a bit - and some of the help articles can be a little confusing to read.
The Bottom Line
The bottom line is that Sparklight is a great service with good customer support and a variety of options you can choose from if you want to contact them. Whether you’re having trouble with something internet-related on any day in the week, or if it’s the middle of the night on a weekend, you’ll have the ability to reach the team and get your internet back up and running as per normal in no time.
If you still have more questions after reading this article, you can always go straight to the source and contact Sparklight directly.
FAQ
Does Sparklight charge early termination fees?
Sparklight does not have any early termination fees. So if you want to end your services with the company, you can do so as you wish. With that being said, if you’ve rented equipment from Sparklight, you may need to cover some costs regarding that equipment.
Does Sparklight have equipment fees?
If you’re going to be renting your equipment from Sparklight as opposed to purchasing your own equipment, then you will have to pay an additional fee of $10.50 per month.
Does Sparklight have any activation fees?
Sparklight has an activation fee, which will cost you a one-time payment of $30. This is quite common among most service providers and the price is quite similar to other providers too.
Does Sparklight have a contract?
One of the benefits of using Sparklight is that you won’t have any contracts. This means that you can change your plan or terminate the service at any time if you’re not happy with what you currently have, and there won’t be any repercussions for doing so.
Can I get a refund when I cancel my Sparklight Service?
You can receive a refund for the deposit that you paid Sparklight. This can come in the form of a check or be paid directly to your card. Depending on your chosen method, it can take anywhere from 4 to 10 business days to receive the refund. You may have to return your equipment to the nearest Sparklight office before a refund can be issued.
