Everything You Need to Know About Starlink Internet

Back in 2021, when Starlink's satellite internet was first announced, a staggering 51% of Americans expressed their intention to sign up once the beta program became available to them. At the time, only 5% of Americans used a satellite internet connection, yet 64% said they'd consider switching with the rollout of Starlink. 

With 74% of survey takers prioritizing streaming, 72% emphasizing video calls, and 56% valuing online gaming, it's no wonder that Starlink's promise of high-speed, low-latency internet appealed to so many. Notably, a surprising 55% of users stated they'd even be willing to pay more for faster internet speeds.

In the upcoming sections, we'll be diving into key considerations before subscribing to Starlink's internet services, their internet plans and prices, and where you can get Starlink internet. We'll also explore the unique benefits of using Starlink internet as well as the company’s customer service options to help you understand the level of support you can expect and be more able to determine if Starlink internet is the right choice for your internet needs.

What is Starlink?

Starlink, an innovative satellite constellation project, was established in Redmond, WA, by SpaceX, the groundbreaking aerospace company founded by Elon Musk. Their primary objective is to deliver high-speed, low-latency internet connectivity across the globe, and they have already made significant strides in achieving this goal. With a rapidly expanding user base in over 37 countries, Starlink has demonstrated its prowess in the satellite internet market.

Between October 2021 and April 2023, SpaceX launched 1,919 Starlink satellites, marking a 185% increase in their internet satellite count. This growth shows their dedication to expanding services to a broader audience. Starlink targets around 60 million rural and remote residents in the US, aiming to offer reliable internet access where options are scarce.

Internet Plans, Pricing, and Equipment

Starlink offers a diverse range of packages to cater to various user requirements. These packages include Starlink Residential, Starlink RV (also known as Starlink Roam), Starlink Business, and Starlink Maritime.

Starlink Residential

• Price: $110 per month
• Internet Speed: 50 to 150 Mbps
• Equipment Cost: $599 + $50 shipping and handling fee

Starlink Residential plan offers a reliable internet connection to users in rural and remote areas who previously had limited options for high-speed internet access. This plan is ideal for streaming, gaming, and general browsing, it caters to a variety of household needs. The one-time equipment fee covers the user terminal disc, mounting tripod, and Wi-Fi router. In addition to the speed range and pricing, this plan offers low latency (typically between 20-40ms) for an enhanced online experience. 

Starlink RV (Starlink Roam)

• Price: $150-$200 per month
• Internet Speed: 50 to 500 Mbps
• Equipment Cost: $599 + $50 shipping and handling fee

Available in two versions—regional usage at $150 per month and global roaming at $200 per month. The service is designed for users on-the-go or living in campers, offering varying speeds depending on the location. 

The regional usage version focuses on providing reliable coverage within a specific area, while the global roaming option ensures connectivity even in the most remote locations. With a quick setup process and portable equipment, the Starlink Roam is perfect for adventurers and nomads alike.

The equipment included in the Starlink RV plan is a portable dish and mounting equipment. These components are lightweight and designed to be easily transportable, making them ideal for mobile vehicles and nomads. The portable dish receives signals from Starlink's satellites, converting them into a Wi-Fi signal that can be used to establish a wireless internet connection wherever the user travels. The mounting equipment provides stability for the portable dish and allows for easy setup and installation. Users can also use the starlink mobile app in finding the best location for the dish to ensure maximum signal strength.

Starlink Business

• Price: $500 per month
• Internet Speed: 100 to 200 Mbps
• Equipment Cost: $2,500 + $50 shipping and handling fee

Targeting small offices, storefronts, and high-demand users, this plan provides dedicated customer support and priority access to network upgrades, ensuring a seamless experience for businesses. The higher speeds and lower latency contribute to improved productivity and collaboration, catering to professional environments.

The Starlink Business plan also includes equipment consisting of a user terminal disc, a mounting tripod, and a Wi-Fi router. These components are similar to those included in the Starlink Residential plan, but the service is targeted at small offices, storefronts, and high-demand users. 

The hardware for this plan is also scalable, allowing businesses to add additional components as needed to meet growing demand. The plan also includes enhanced security features, making it ideal for businesses that handle sensitive data.

Starlink Maritime

• Price: $5,000 per month
• Internet Speed: 100 to 350 Mbps
• Equipment Cost: $10,000 + $100 shipping and handling fee

Specifically designed for vessels, the Maritime plan includes 24/7 dedicated customer support for maintaining internet connections in extreme weather conditions. Unlike other Starlink plans, all components including the mounting tripods and Wi-Fi routers are engineered to withstand the challenging maritime environment. 

The two user terminal discs provide redundancy and ensure a stable connection, even in rough seas or other challenging conditions. The mounting tripods provide stability for the discs, and the Wi-Fi routers allow for multiple devices to connect to the internet.The plan also integrates with shipboard systems and IoT applications, providing a comprehensive connectivity solution for maritime users.

Starlink's edge is its use of low orbiting satellites, setting it apart from traditional providers. Most satellite internet relies on a single geostationary satellite at 35,786 km, resulting in high latency. In contrast, Starlink's thousands of satellites orbit much closer to Earth at around 550 km, providing global coverage with reduced latency (around 25ms compared to 600+ ms). This advantage allows for seamless streaming, online gaming, video calls, and high data rate activities even in rural and remote areas.

Contracts, Data Caps, and Bundle Options

After exploring the various plans offered by Starlink, it's essential to also examine the additional policies and features that contribute to their overall service quality. ​​Starlink sets itself apart from other internet service providers by providing a customer-centric approach, providing their users with added flexibility with their internet plans.

Contracts

Starlink believes in empowering its users with flexibility. Their no-contract policy means you can cancel your subscription anytime, without facing any penalties or hidden fees. Moreover, Starlink offers a 30-day refund policy for its equipment. Keep in mind that Starlink doesn't prorate their service, so if you choose to cancel mid-month, you'll still have access until the end of your billing cycle.

Data Caps

Starlink's Fair Use Policy provides residential customers with a generous 1TB of high-speed data every month. Should you exceed the 1TB cap, you'll need to pay $0.25 per GB to maintain high-speed data access. Otherwise, SpaceX may reduce your broadband quality to manage network traffic.

It's worth noting that business users face stricter terms, with data speeds dropping to 1Mbps for uploads and downloads once the cap is reached, and a higher fee of $1 per GB to keep enjoying top-tier Starlink speeds.

Bundle Options

Starlink focuses on delivering excellent internet services without bundle options, which may deter those seeking TV or phone bundles. However, customers can still access live TV through online streaming platforms like YouTube TV or Hulu Live. Although Starlink doesn't offer phone services, its low latency internet supports WiFi calling. Therefore, you can use Starlink internet to make and receive calls, ensuring seamless communication, even in areas with limited cellular coverage.

Where Can You Get Starlink Internet?

While Starlink strives to provide global coverage, it is essential to verify whether your location is within their service area. Initially, Starlink focused on "high latitudes" such as Canada and the northern parts of the United States. However, their coverage has expanded, now encompassing areas closer to the equator as well. In the US, Starlink is available in 32 states, including Alaska, California, Hawaii, New York, and Texas, with a maximum download speed of 350 Mbps. 

To sign up, follow these simple steps:

Step 1: Visit Starlink.com and confirm your location is within their service area by entering your address into the SpaceX coverage map.

Step 2: Sign up for the service by providing your physical address and credit card information.

Step 3: Determine whether you can expect your Starlink kit within the standard 2-week window, or if you'll be placed on a waitlist.

Once connected, monthly billing is hassle-free and managed online. Payments are automated, allowing you to "set it and forget it" after the initial sign-up. If you decide to discontinue the service, you can easily cancel through the same web portal without incurring any early termination fees or cancellation penalties.

Benefits of Using Starlink Internet

Starlink sets itself apart from traditional internet service providers by offering a range of unique benefits to its users. These advantages highlight the company's efforts in enhancing the customer experience and providing innovative solutions. 

$99 Deposit for Waitlist

By placing a $99 deposit to join the waitlist, customers secure their position in line for the Starlink service. This deposit is not an additional cost, as it is applied towards the equipment purchase price once the service becomes available. This deposit system benefits both the company and the user, as it helps manage demand and ensures a smooth rollout for new subscribers.

Easy Setup

Starlink's user-friendly installation process makes it simple for customers to set up their internet service. Starlink Internet is designed to be accessible via the Starlink Mobile App. The tool is available for download on both iOS and Android devices and provides users with a range of features to help them manage and optimize their internet connection. These features include:

• signal strength indicator, 
• installation guide,
• speed test,
• network settings adjustment, and
• device management.

The app is a powerful tool for monitoring signal strength, checking internet speed, adjusting network settings, and managing connected devices, ensuring that users get the most out of their internet connection.

Space-conscious Satellite Design

SpaceX has designed Starlink satellites with environmental responsibility in mind. When the satellites are no longer operational, they are programmed to deorbit and burn up in Earth's atmosphere. This innovative approach minimizes the risk of space debris and helps keep space clean for future satellite launches and other space endeavors.

By incorporating sustainable practices into their satellite design, Starlink showcases its commitment to protecting the space environment while providing cutting-edge internet services.

Starlink Customer Service

Although Starlink does not offer phone support, the company has several customer service options to ensure that users have a positive experience with their internet service. One of these options is the online help center, which is a comprehensive resource that includes frequently asked questions, troubleshooting guides, and step-by-step instructions for setting up and using the internet service. This is available 24/7 and is an excellent resource for users who prefer to troubleshoot issues on their own. 

Additionally, Starlink demonstrates its commitment to customer service by providing regular updates on their website and social media channels. This keeps users informed of any service outages, maintenance, or other issues that may affect their internet service.

The Bottom Line: Is Starlink Internet Right for You?

We hope you found our guide on Starlink Internet helpful and informative. We've covered all the important points, from the plans they offer to their coverage and how they compare to other satellite internet providers.

But ultimately, the decision of whether Starlink Internet is right for you comes down to your specific needs and circumstances. So, we encourage you to take the time to assess the key points we've made so you can make your own informed judgment.

Remember, if you live in a rural area or have limited internet options, Starlink could be a game-changer for you. With high speeds and low latency, it's perfect for gaming, streaming, and other bandwidth-intensive activities.

But if you're looking for a more flexible plan or have different usage requirements, it's worth considering other prominent providers like HughesNet or Viasat. It's all about finding the best fit for you and your budget.